Residential Leasing Administrator

Responsibilities:

• Research and provide project-based analytics
• Oversees property management database and completes updates as necessary
  • Compile, enter, and revise all data entries in Yardi
  • Complete payment processing setup
  • Advertise available suites on RentCafe
  • Update website information to reflect changes on Yardi and RentCafe
• Create, maintain and track tenant, service contracts and assorted information in database(s), both electronic and physical files in a timely and accurate manner
  • Record information for the amenities, apartments, and floor plans
  • Ensure proper logos are used and presented professionally
  • Review property photos
  • Ensure all operating hours are updated for each building
  • Post updated pet policies
  • Assist with lease documentation
  • Digitally map unit floor plans
• Sort and process correspondence and invoices to Purchase Orders for Manager approval and/or handling
• Communicate and collaborate with various departments to ensure proper administration and coordination of property information
• Provide administrative support for the Residential Property Managers with tenant management
• Complete general office duties as required including, faxing, mail, filing and other required administrative duties
• Handle inquiries, feedback, complaints, or concerns with the objective of providing quality customer service and improved Landlord-Tenant relationships with professionalism and courtesy
• Respond to information requests and performs routine functions under the direction of the Manager, Residential Properties
• Maintain FOB system for applicable buildings (Keyscan).
• Provide reception coverage on an as-needed basis (i.e. Vacation, sick days, emergencies).
• Other duties as assigned

Qualifications:

• Post-secondary diploma or degree in related discipline
• A minimum of three (3) years’ experience in customer service and/or an administrative role. Residential property management experience, RentCafe CRM, and Yardi would be an asset.
• Some knowledge/understanding of the Residential Tenancy Act
• Able to provide outstanding customer and tenant service
• A keen interest in refining and improving property management/administration skills
• Ability to work in a fast-paced work environment
• Excellent communication skills, both written and verbal
• Excellent organizational skills with the ability to complete tasks efficiently and in a time sensitive manner to meet deadlines/cut-off periods
• Sensitive to matters of confidentiality
• Ability to work independently and cohesively as a member of a team and with all levels of staff
• Proficient with Microsoft Office (Word, Excel) and good working knowledge of computer software and most office equipment; Yardi experience an asset with excellent, accurate typing and word processing skills