Property Manager, Residential

Position Summary

The Property Manager, Residential, is a member of the Property Management team and is accountable for the overall direction, coordination, and evaluation of the assigned portfolio in accordance with the Company’s policies and applicable laws. This position is assigned a portfolio located primarily in Greater Vancouver. Must have proven ability to manage a team, direct department activities, formulate and execute goals and objectives.



  • Prepares annual budgets and income projections and manages the implementation of budgets for Residential properties
  • Completes monthly statements and reports (Identifies variances and communicates/provides narrative on current opportunities and challenges)
  • Emergency and Safety procedures are established and communicated to minimize liabilities (i.e. target hardening (minimize break-ins), community criminal activity, staff/resident injuries, fires, floods, etc.)
  • Review approves/disputes invoices and codes for submission to accounting
  • Monitor collection of AR and aid when necessary to ensure AR is current and necessary actions are taken to notify tenants of arrears, or any other defaults under the lease agreement
  • Initiate, negotiate, and maintain service contracts (i.e. utilities, garbage collection, cleaning, security, and any other applicable services)

Property Maintenance

  • Work closely with Building Services team to ensure the timely completion of all maintenance activities and adherence to preventative management programs and seasonal building maintenance
  • Completes regular building audits to identify building/community deficiencies, tenant breaches and follows up
  • Overall responsibility for ensuring that renovations, preventative maintenance, and capital projects remain fiscally sound, affordable, and well-maintained, and that they feature a comprehensive tenant services component

Leasing and Tenant Services

  • Participate in formulating and administering company policies and developing long-range goals and objectives
  • Work with the General Manager and Residential Leasing Specialist on the implementation of marketing and leasing efforts
  • Ensures that the company adheres to the legal obligations of Landlord as it pertains to tenant lease agreements, tenant rights as outlined by RTB and reviews and updates Residential Tenancy Agreement as required

Team Leadership and Development

  • Manages and leads the development and performance of the company team; Property Administrators, Site Managers (Hiring, terminating, managing staffing issues; concerns, training and development and planning etc.)
  • Collaborate with the General Manager and Human Resources to ensure fairness and equity in Property Management employees’ compensation and adherence to other HR policies and procedures
  • Conducts regular team meetings to share information and provide training support as needed
  • Conducts regular one-on-one meetings with staff to follow up on workload, current projects, review tenant and buildings issues and concerns
  • Special projects as required


  • University degree or diploma in a relevant field
  • 2-3 years’ experience in building operations and property management of residential properties, along with at least 2-3 years supervisory/management experience
    • Asset: Experience in managing a multi-property portfolio with 100+ units
  • Maintains Rental Property Management Services (BC) license through recertification program
  • Good understanding and knowledge of general maintenance procedures, and HVAC/electrical/mechanical systems
  • In-depth and working knowledge of the Residential Tenancy Act, Employment Standards, Fire Code and Occupational Health and Safety Act
  • Excellent planning, prioritizing and project management skills, proven leadership, and mentoring abilities.
  • Exceptional interpersonal and customer service skills with proven abilities to resolve conflict on various levels
  • Ability to effectively collaborate with all levels of the business and develop/sustain cooperative working relationships with internal staff, vendors, and external contacts
  • Strong organizational and problem-solving skills
  • Ability to communicate effectively, both oral and written; ability to exercise confidentiality
  • Advanced proficiency in spelling, punctuation, and grammar
  • Must possess and maintain a valid driver’s license and have access to a vehicle
  • Able to work outside regular business hours if required including after-hours emergencies as required
  • Excellent knowledge of the Microsoft Office Suite.
    • Asset: Knowledge of Yardi, Docusign, RENTCafé or similar platforms

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