Property Administrator, Residential

Reporting to the Director, Residential Properties, this position will assist and support in the administration and management of residential properties in BC and AB.

Work Schedule

This full-time position is located in office downtown Vancouver and generally works eight-hour days, Monday through Friday.


  • Provide administrative support for the Residential Property Managers with tenant management.
  • Prepare all documentation related to the rental, maintenance and construction activities of the portfolio in conjunction with Managers.
  • Research and provide project based analytics.
  • Prepare and provide daily residential occupancy/vacancy reports, including move-ins, move-outs, rent increase notices, eviction orders, and abandonments through daily follow-up/interaction with Residential Caretakers.
  • Create, maintain and track tenant, service contracts and assorted information in database(s), both electronic and physical files in a timely and accurate manner.
  • Maintain tenant contact information and preparation of Notices to Tenants as necessary.
  • Process and code invoices through Yardi.
  • Generate Residential Purchase Orders as required.
  • Dispatch of service providers in connection with Purchase Orders.
  • Prepare quotation packages, forwarding and reviewing received quotes with Managers.
  • Sort and process correspondence and invoices to Purchase Orders for Manager approval and/or handling.
  • Assist Managers or Project Managers in the coordination/scheduling of maintenance and repair activities in connection with the property portfolio.
  • Participate in the annual budgeting process for Operating Expenses and Capital Expenditure programs.
  • Provide credit searches (e.g. Equifax and TransUnion).
  • Communicate and collaborate with various departments to ensure proper administration and coordination of property information.
  • Complete general office duties as required including, faxing, mail, filing and other required administrative duties.
  • Handle inquiries, feedback, complaints or concerns with the objective of providing quality customer service and improved Landlord-Tenant relationships with professionalism and courtesy.
  • Respond to information requests and performs routine functions under the direction of the Manager.
  • Maintain FOB system for applicable buildings (Keyscan).
  • Provide reception coverage on an as-needed basis (i.e. Vacation, sick days, emergencies).
  • Other duties as assigned by Management.


  • Education: Post-secondary diploma or degree in related discipline
  • Experience: A minimum of three (3) years’ experience in customer service and/or an administrative role. Residential property management experience and Yardi would be an asset.
  • Familiarity with website design and graphics would be an asset
  • Some knowledge/understanding of the Residential Tenancy Act
  • Able to provide outstanding customer and tenant service
  • A keen interest in refining and improving property management/administration skills
  • Ability to work in a fast-paced work environment
  • Excellent communication skills, both written and verbal
  • Excellent organizational skills with the ability to complete tasks efficiently and in a time sensitive manner to meet deadlines/cut-off periods
  • Sensitive to matters of confidentiality
  • Ability to work independently and cohesively as a member of a team and with all levels of staff
  • Computer Skills: Proficient with Microsoft Office (Word, Excel) and good working knowledge of computer software and most office equipment; Yardi experience an asset with excellent, accurate typing and word processing skills

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