Maintenance Associate

Position Summary:    

Maintenance Associates report to the Regional Manager or Property Manager and contribute to the successful operations of the apartment complexes and to the overall success to our client. This role is primarily responsible for the general, preventative and repair maintenance of a single complex of buildings as well as, apartment units and grounds. This role responds to emergency situations during and after hours to resolve immediate safety concerns. In addition, this role supports a variety of maintenance activities including minor carpentry, electrical, plumbing and painting to ensure service and support is provided to residents thereby promoting our client as the preferred landlord of choice.

 Responsibilities:

Customer Service

• Ensure that a superior level of co-operation, service and support is provided to residents.
• Promptly respond to resident issues and service requests

Operations

• Perform general and specialized maintenance and repairs to site properties and surrounding properties under the direction of the Regional Manager or Property Manager
• Complete assigned service requests for both in-suite (interior and exterior) and common area issues in a timely manner
• Complete in-suite turnover activities, including both light and heavy maintenance; this could include repair or replacement of appliances, kitchen or bathroom fixtures, basic carpentry, etc.
• Complete appliance repairs, routine plumbing repairs and maintenance requiring carpentry skills, painting, basic electrical repairs and safe use and maintenance of tools.
• Inspect grounds, facilities, and equipment to determine if repairs or preventative maintenance is required.
• Take initiative to correct deficiencies as necessary by maintaining clean and garbage free lobbies, hallways, and properties, replacement of light bulbs, plumbing, electrical, etc.
• Maintain cleanliness and organization of all electrical, mechanical, and work areas (including supply and storage areas
• Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including Health & Safety standards, WHMIS, AODA, PIPEDA and Human Rights
• Comply with health & safety procedures, ensuring the use of required safety equipment, and identifying unsafe practices and conditions while maintaining a clean and safe working environment.
• Ensure all areas are free of hazards and where not able to resolve, ensure management is informed for immediate resolution.
• Maintain regular and timely documentation of maintenance activities.
• Respond to after-hours emergencies when on call.
• May be required to work with contractors and monitor work progress.
• All other duties within the scope of the job, as requested by management

Qualifications:

• Completion of High School or general education degree (GED)
• 2+ years of maintenance or related experience
• Flexibility to work on-call on a rotating schedule (evenings & weekends) is required.
• Knowledge of plumbing, electrical, drywall, carpentry, and painting
• Proficient with use of basic handheld and electrical tools
• Certification/license from one of the trade professions is a definite asset.
• Must be familiar with the community rules and regulations.
• Exposure to multi-residential or other related industry asset class considered an asset.
• WHMIS certified would be an asset.
• Knowledge of mechanical and HVAC systems would be an asset.
• Excellent communication is required. Ability to speak other languages is considered an asset.
• Actively championing diversity and inclusion
• A commitment to “Best in Class” Customer Service
• A professional demeanor with strong communication skills
• Ability to accurately listen, understand and respond to issues appropriately.
• Ability to work and act independently using good judgement when assessing difficult situations.
• Strong problem-solving skills
• Self-motivated individual with a “can-do” and “no task is too big or too small” attitude.
• Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines.
• A demonstrated high degree of integrity, diplomacy, discretion, and confidentiality