Assistant Manager, Residential Properties

Position Summary:

The Assistant Manager, Residential Properties is a member of the Property Management team and will be working alongside two Property Managers. The Assistant Manager, Residential Properties is accountable for the assistance of managing the overall direction, coordination, and evaluation of a portfolio in accordance with the Company’s policies and applicable laws. The successful candidate must have proven ability to support a team, conduct department activities, and execute goals and objectives.




  • Contribute to annual budgets and income projections, and take part in the implementation of budgets for Residential properties
  • Complete monthly statements and reports (Identifies variances and communicates/provides narrative on current opportunities and challenges)
  • Monitor collection of AR and aid when necessary to ensure AR is current and necessary actions are taken to notify tenants of arrears, or any other defaults under the lease agreement
  • Compose and distribute various letters, general notices, and e-mail correspondences
  • Facilitate the signing and delivery of leases, schedules, assignments, and addendum forms
  • Administer any required British Columbia Residential Tenancy Act province-specific documents followed by processing all legal actions as per the provincial guidelines

Property Maintenance

  • Work closely with Maintenance team to ensure the timely completion of all maintenance activities and adherence to preventative management programs and seasonal building services.
  • Complete regular building audits to identify building/community deficiencies, tenant breaches and follows up
  • Contribute to ensuring that renovations, preventative maintenance, and capital projects remain fiscally sound, affordable, and well-maintained, and that they feature a comprehensive tenant services component
  • Follow-up with residents after maintenance work to ensure job completion and satisfaction

Leasing and Tenant Services

  • Work with the Property Managers, General Manager, and Leasing Specialist on the implementation of marketing and leasing efforts
  • Research, investigate, analyze affordable rental industry trends and developments, and in accordance with these trends/developments, prepares forecasts, action plans and recommendations for the company
  • Ensures that the Company team adheres to the legal obligations of Landlord as it pertains to tenant lease agreements, tenant rights as outlined by RTB and reviews and updates Residential Tenancy Agreement as required
  • Support the overall leasing and resident relations functions at the property, evaluating and monitoring metrics that include vacancy, sales, renewals, move-in, move-out, notices, etc.
  • Secure appointments to view the property, conduct property tours, show available suites to prospective residents
  • Conduct background checks, credit checks, and ensure timely notification is provided to all applicants of the application status



  • University degree or diploma in a relevant field
  • 2-3 years’ experience in building operations and property management of residential properties, along with at least 1 year supervisory/management experience
  • Maintains or working towards Rental Property Management Services (BC) license
  • Thorough knowledge of general maintenance procedures, budgeting principles, HVAC/electrical/mechanical systems, and life cycle costing and be able to work independently and take full ownership of responsibilities
  • Knowledge of the Residential Tenancy Act, Employment Standards, Fire Code and Occupational Health and Safety Act
  • Demonstrated and verified strong ethical practices
  • Excellent planning, prioritizing and project management skills, proven leadership, and mentoring abilities
  • Ability to use initiative and self-managing skills to work independently with minimal direction and respond effectively to issues that arise, with ability to think critically and act quickly on your feet.
  • Exceptional interpersonal and customer service skills with proven abilities to resolve conflict on various levels
  • Familiar and comfortable working with leases and legal documentation
  • Have an affinity towards numbers and a strong understanding of financial documents
  • Demonstrate exceptional attention to detail and quality control
  • Ability to effectively collaborate with all levels of the business and develop/sustain cooperative working relationships with internal staff, vendors, and external contacts
  • Strong organizational and problem-solving skills
  • Ability to communicate effectively, both oral and written; ability to exercise confidentiality
  • Ability to allocate time effectively, work under pressure and manage tight deadlines; ability to handle multiple demands, competing priorities and adapt to new ideas and constant changes; analytical and detail oriented. Keen focus on producing accurate and high caliber work
  • Advanced proficiency in spelling, punctuation, and grammar
  • Must possess and maintain a valid driver’s license and have access to a vehicle
  • Able to work outside regular business hours if required including after-hours emergencies as required
  • Excellent knowledge of the Microsoft Office Suite. Knowledge of Yardi would be an asset

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